The below are examples of recent facilitation with clients – real stories about real people.
Management consultants KKP
In an environment of constant work pressure, many organisations struggle to find time to spend together as a team away from day-to-day delivery to focus on ‘the bigger picture’. Nationally renowned management consultant sports/leisure specialists Knight Kavanagh & Page (KKP) in considering how to tackle key changes to its business invited all staff to a development day aimed at sharing knowledge, discussing the Company's present standing and strengths and its proposed new direction.
It was important for owner/CEO John Eady to step back during the day, specifically because the Company’s management structure is undergoing a process of change and a new managing director was coming into post. The day was the first in a series of opportunities to enable all staff to share their opinions, hopes and fears, and collectively find answers to challenges faced.
The nature of KKP's business can make it difficult for colleagues to spend time together as a team and this, in itself, had been identified as an obstacle to creative collaboration. Working closely with the new MD and drawing upon input from staff, Flo designed a session plan which included knowledge sharing, discussing and exploring competitor activity in the morning, and collective work on Company strategic priorities in the afternoon. The KKP team gamely stepped up and in a series of lively and uninhibited sessions, produced a SWOT and PESTLE analysis, a weighted list of priorities and an action plan with timelines and owners for each action.
John said: ‘Flo came into a business environment with which she was previously unfamiliar and taking a brave, imaginative lead, successfully encouraged staff to open up. KKP team members commented that ‘Flo’s engaging style encouraged a level of open-ness and willingness to input that was unexpected and highly valuable…as a result the day was informative and rewarding – and has been viewed as a positive first step in the change process needed.’